- Compatible With
- Store Builder
- Multi Vendor
- Min Original Price ($)
- NA
The Soft Solid Integration with Trustmate.io - ss_trustmate extension for CS-Cart and Multi-Vendor enables seamless integration with Trustmate.io, a customer opinion management system that helps collect and display customer reviews and ratings for your store.
Key Features and Workflow:
- Account Setup and UUID:
- To begin, create an account on Trustmate.io and obtain a unique company UUID from your Trustmate panel.
- Navigate to the "Integrations" tab in Trustmate, then switch to the "Platforms" menu to find your UUID.
- Installing the Extension:
- Install the ss_trustmate extension in CS-Cart or Multi-Vendor. After installation, configure it by entering the Trustmate UUID into the add-on configuration.
- Add-on Configuration:The add-on configuration has three main tabs:
- General Tab:
- This tab allows you to input the Trustmate UUID and configure options for sending email opinion invitations to customers. These invitations can encourage customers to leave reviews or ratings for products they purchased.
- Widget Tab:
- In this tab, you can enable Trustmate widgets that will display customer reviews and ratings on your store.
- Each widget has an example image and a description of how it should be used.
- Some widgets may require adding custom blocks to your store layout.
- FAQ Tab:
- This tab provides additional information about the integration, guiding you through the use of Trustmate within CS-Cart.
- General Tab:
- Adding Blocks for Widgets:
- Some Trustmate widgets require custom blocks to be displayed. To add a block, navigate to Design > Layout in the Admin panel.
- Select the section where the widget should appear (as described in the widget settings), then click "Add block".
- Choose the appropriate block from the list and confirm to add it to the selected layout grid.
- Customer Opinion Widgets:
- Various Trustmate widgetscan be enabled on your store, such as:
- Product Ratings Widget: Displays the average product rating from Trustmate reviews on product pages.
- Company Reviews Widget: Displays customer reviews for the entire company on the main store page or other relevant sections.
- Various Trustmate widgetscan be enabled on your store, such as:
- Trustmate Logs:
- A Trustmate logs tab is available under the Customers menu. This section stores logs of all used widgets and the JS scripts that were triggered, allowing you to monitor widget activities and troubleshoot any issues.
- Widget Examples:
- Product Rating Widget: Displays an average product rating from Trustmate reviews directly on the product page.
- Company Review Widget: Shows customer reviews for your store on the main page, enhancing trust and providing social proof to new customers.
Benefits:
- Enhanced Customer Trust: By integrating Trustmate.io, you can easily collect and display customer reviews, helping build trust and improve your store’s credibility.
- Customizable Widgets: Choose from a variety of Trustmate widgets that can be added to your store’s design, showcasing product and company reviews.
- Email Invitations: Automatically send email invitations to customers, encouraging them to leave feedback and reviews.
- Easy Integration: The add-on integrates seamlessly with your CS-Cart store, providing a simple way to implement Trustmate features without needing extensive development work.
- Logs for Monitoring: The logs provide transparency, tracking all actions related to Trustmate widgets and integration.
Example Use Case:
- Store Setup:
- After installing the ss_trustmate extension, you input your UUID into the configuration and enable several Trustmate widgets such as the product rating display and company review widgets.
- You configure the email invitations so that customers who make a purchase will automatically receive an invitation to leave a review on Trustmate.
- Displaying Trustmate Widgets:
- The average product ratings are displayed on the product page, showing potential customers the feedback from others.
- The company reviews widget is placed on the homepage, boosting credibility by showcasing positive feedback from previous customers.
- Review Collection:
- Customers receive an email invitation after making a purchase, inviting them to leave a review on Trustmate.
- The store continues to collect feedback, which is automatically displayed on the product pages, providing social proof that can influence new buyers.
Conclusion:
The Soft Solid Integration with Trustmate.io extension provides a powerful tool for managing and displaying customer opinions within your CS-Cart or Multi-Vendor store. By integrating Trustmate.io, you can enhance customer trust, improve your store's credibility, and increase sales by showcasing reviews and ratings in an easy-to-manage way.
Extension to CS-Cart and Multi-Vendor allows integrating store with customer opinion management system Trustmate.io.
Add-on requires creating an account on https://trustmate.io and obtaining unique company UUID.
We start from installing an extension:
To configure add-on, we need an UUID number. It can be obtained from Trustmate panel, after entering the "Integrations" tab.
Then, after switching to "platforms" menu, an UUID will be visible.
Add-on configuration contains three tabs. Tab "General" contains a field to type Trustmate UUID, and also configuration options for sending e-mail opinion invitations to customers.
Tab "Widget" contains Trustmate widgets that can be enabled in store. Each widget has an example image, and description of its usage.
Some widgets may require adding special blocks, which handle displaying them.
To add block, select a section in tab Design -> Layout (section is usually mentioned in widget description) and click "Add block" under the plus.
We select proper block from the list.
After confirming, new block will appear in the selected grid.
Tab FAQ contains additional information about Trustmate integration.
In menu "Customers" an additional tab "Trustmate logs" is available, which contains all the information about used widgets and triggered JS scripts.
Depending on enabled widget, various new Trustmate elements will appear around the store. Below example shows a widget display average rating of product in Trustmate.
Other example are widgets showing on main store page, displaying company reviews: