Nulled Cs-cart Support Ticketing System (Helpdesk) - ec_tickets_system 2.0

The CS-Cart Support Ticketing System (Helpdesk) - ec_tickets_system add-on integrates a comprehensive support ticketing system into your CS-Cart store. This system enables a seamless interaction between the store Admin, agents, and customers, providing an organized and effective way to manage customer queries, issues, and inquiries.

Key Features:

1. Admin Control:
   • Manage Tickets: Admins can view and manage all support tickets from the CS-Cart Admin panel.
   • Assign Agents: Admins can assign tickets to specific agents for follow-up and resolution.
   • Reply to Tickets: Admins and assigned agents can reply to customer-created tickets.
   • Ticket Priority: Admins can adjust the priority of tickets based on their urgency or importance.
   • Delete & Recover Tickets: Admins can delete any ticket and recover it at any time if needed.
   • Internal Notes: Admins can add internal notes visible only to agents and the Admin to track progress or provide additional instructions.
2. Customer Interaction:
   • Create & Manage Tickets: Registered users can create and manage tickets directly from their My Account section on the frontend.
   • View All Tickets: Customers can view all their support tickets from the frontend and track the status.
   • Filter and Sort Tickets: Customers can filter and sort tickets for better management and easy navigation.
   • Add Collaborators: Customers can add collaborators to a ticket if more input or clarification is needed.
   • Attach Files & Images: Customers can attach files and images to help clarify their issue, making it easier for the Admin or agent to resolve the problem.
   • Ticket Status: When a customer replies to a ticket, its status automatically changes to "Open."
3. Support Ticket System Integration:
   • This system integrates directly into the CS-Cart store, allowing registered users to raise tickets regarding any concern or issue, such as inquiries, complaints, or product-related questions.
4. Easy Interaction:
   • The system enables effective communication between the Admin and buyers, ensuring that all customer queries are addressed in a timely manner.
5. Customer Retention:
   • By improving the support experience, the ticketing system contributes to better customer retention and enhances the store's brand image.
6. Ticket Management:
   • Admins, agents, and customers can manage the lifecycle of each ticket from creation to resolution, providing a systematic record of all queries and interactions.

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Installation & Configuration:

1. Install the Add-on:
   • Install the add-on from the Add-ons section of the CS-Cart Admin Panel.
   • Ensure the integration is enabled to allow customers to create tickets from the frontend.
2. Ticket Management in Admin Panel:
   • Go to the Support Tickets section in the CS-Cart Admin Panel to manage all tickets, including assigning agents, changing priorities, and responding to tickets.
3. Customer Access:
   • Customers will see a "Support Tickets" option in the My Account section of your store, where they can create new tickets, view all their tickets, and track the status of ongoing issues.

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Benefits:

1. Improved Customer Support:
   • With a dedicated ticketing system, customer queries are handled in an organized and timely manner, improving customer satisfaction.
2. Centralized Ticket Management:
   • All tickets are accessible in one place (the Admin panel), making it easier for admins to oversee and resolve issues quickly.
3. Enhanced Communication:
   • The system facilitates effective communication between customers, agents, and admins, ensuring that all parties are on the same page and issues are resolved faster.
4. Efficiency in Ticket Handling:
   • By allowing customers to create and track tickets from the frontend and admins to manage them in the backend, the process is streamlined, reducing the time it takes to address issues.
5. Record Keeping:
   • The ticketing system maintains a systematic record of all communications, making it easier for both customers and admins to track past issues and solutions.

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Example Scenario:

1. Customer Issue:
   • A customer faces an issue with a product and needs help. They go to the "Support Tickets" section in their My Account area and create a ticket outlining the problem.
2. Admin Action:
   • The Admin receives the ticket in the Admin Panel and assigns it to a support agent. The agent reviews the ticket and responds with a solution.
3. Customer Interaction:
   • The customer receives the reply and adds additional details or attachments to further explain the issue. The status of the ticket automatically changes to "Open" upon the customer's reply.
4. Resolution:
   • Once the agent resolves the issue, they close the ticket, and the customer is notified that the matter has been addressed.

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Conclusion:

The CS-Cart Support Ticketing System (Helpdesk) - ec_tickets_system is a must-have add-on for any CS-Cart store, offering a structured and efficient way to handle customer queries. By integrating this system, store owners can enhance their customer support, improve communication, and boost customer retention. This well-organized helpdesk solution ensures that all customer issues are handled in a timely and professional manner, fostering a better customer experience.




ScreenShots Admin Panel:

ScreenShots of Store Front-End: