Q: Why is feedback important for the delivery process?
A: Feedback helps us understand what we're doing well and where we can improve, ensuring a better and more tailored delivery experience for customers.
Q: How can the customer provide feedback on my delivery experience?
A: The feedback is provided through the website by selecting the order from the
CS-Cart customer order list and clicking on the "Feedback" button.
Q: How often can the customer provide feedback for my orders?
A: The customer can provide feedback for each individual order once it's been delivered.
Q: Is there any option to hide the feedback?
A: Yes, the admin can have the option at the backend of their CS-Cart store to hide/keep/modify the submitted form.
Q: Can admin add some questions in the feedback form?
A: Yes, the admin can add the question, select the response type (including star rating) and make it a mandatory field.